1. Introduction

Pinnacle Grand Sphere Capital ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and safeguard your data when you access our website, create an account, or use any of our investment services (collectively, the "Services"). By using our Services, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide: When you register an account, make a deposit, request a withdrawal, or contact our support team, we collect personal information including your full name, email address, phone number, date of birth, residential address, and payment details (such as cryptocurrency wallet addresses or bank account information).

Identity Verification Documents: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may request copies of government-issued identification, proof of address, and other verification documents.

Automatically Collected Data: When you access our platform, we automatically collect technical information such as your IP address, browser type, operating system, device identifiers, referring URLs, pages visited, time spent on our platform, and interaction patterns. This data is collected through cookies, server logs, and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create, maintain, and secure your account
• To process deposits, withdrawals, and investment transactions
• To verify your identity in compliance with KYC and AML regulations
• To communicate important account updates, transaction confirmations, and service announcements
• To detect and prevent fraud, unauthorised access, and other security threats
• To comply with applicable legal and regulatory obligations
• To analyse usage patterns and improve the performance, functionality, and user experience of our platform
• To respond to your enquiries and provide customer support

4. Legal Basis for Processing

We process your personal data on the following legal grounds: (a) the performance of our contract with you when you use our Services; (b) compliance with legal obligations, including financial regulations; (c) our legitimate interests in operating and improving our platform and preventing fraud; and (d) your consent, where applicable, which you may withdraw at any time.

5. Data Storage and Security

Your personal data is stored on secure servers protected by industry-standard measures including 256-bit SSL/TLS encryption, firewalls, intrusion detection systems, and regular security audits. Access to personal data is restricted to authorised personnel on a strict need-to-know basis and is governed by internal access control policies. We implement two-factor authentication for user accounts and employ cold-storage solutions for digital asset reserves. Despite our efforts, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account remains active or as needed to provide you with our Services. After account closure, we may retain certain information for a period required by applicable laws and regulations (typically up to seven years for financial records). Data that is no longer required will be securely deleted or anonymised.

7. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: We engage trusted third-party companies to assist with payment processing, identity verification, email delivery, and platform hosting. These providers are contractually bound to handle your data only for the purposes we specify and in accordance with this policy.
• Legal Requirements: We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your data.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You may request a machine-readable copy of your data.
• Right to Object: You may object to the processing of your data for direct marketing purposes or on grounds relating to your particular situation.

To exercise any of these rights, please contact us at support@pinnaclegrandsphere.com. We will respond to all legitimate requests within 30 days.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a person under 18, we will take prompt steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
Pinnacle Grand Sphere Capital
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: support@pinnaclegrandsphere.com
Phone: +44 20 7946 0958

Last updated: April 2026